Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
To start a return, please contact us at info@kyachi.com. Once your request is reviewed, our team will provide detailed instructions on the next steps. Items sent back to us without prior authorization will not be accepted.
You can always contact us at info@kyachi.com for any questions regarding returns or refunds.
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@kyachi.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty or wellness products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a new order for the desired item.
Refunds
We will notify you once we’ve received and inspected your return and will inform you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@kyachi.com.